Information Based on the Japanese Specified Commercial Transaction Act

Seller

Masahiro Kisono

Address

1-17-6-406 Chuo Ebina City, Kanagawa Prefecture 243-0432 Japan

Contact Information

Email: support@kifu.me

• We only accept inquiries by email

Service Fees

• Basic Fee: Free (including video upload and analysis features)
• Ticket Fees (for receiving game records by email):
  • 50 tickets set: 10 USD
  • 100 tickets set: 18 USD
• Tickets are consumed per game (1 ticket per game)
• In backgammon, 1 match typically consists of multiple games
• When receiving a match record by email, tickets will be consumed according to the number of games in the match
• Game records can only be received by whole match (it is not possible to select and receive individual games)

Additional Costs

• Communication fees are the responsibility of the customer

Payment Method

• Credit card payment

Payment Timing

• Immediate payment at the time of ticket purchase

Service Provision Timing

• Video uploads and analysis are available for free
• Analysis is typically completed within 24 hours, and results will be notified by email
• Analysis results are stored for 7 days, during which you can use tickets to receive game records by email

Ticket Expiration

• 180 days from the date of purchase
• Expired tickets will automatically become invalid and cannot be refunded or extended

Cancellation and Refunds

• Cancellation or refund after ticket purchase is not available
• No refunds will be provided even for unused tickets
• If tickets are not properly consumed due to system issues, tickets will be reissued
• If the service is terminated for reasons attributable to the service provider, unused tickets will be refunded after deducting a handling fee

Operating Environment

• Recommended browsers: Latest versions of Google Chrome, Safari, and Microsoft Edge
• We do not guarantee operation in other environments